Covid-19 Information For Our Customers.

The impact of Covid-19 remains top of mind, and we want you to know that we are taking the situation very seriously.

Effective, Monday, June 15, 2020 our dealership hours will be as follows;

Sales: Monday to Friday, 8:30AM - 5:30PM

Parts: Monday to Friday, 7:30AM – 5:30PM

Service: Monday to Friday, 7:30AM - 5:30PM

Collision: Monday to Friday, 8:00AM - 5:00PM

Saturdays & Sundays: Closed

While we hope that conditions will improve as quickly as possible, we are committed to providing our services in a way that ensures the safety and comfort of our customers, staff, and community.

To help maintain your service or collision appointments, we have the following measures in place:

    • We will be continuing to offer to pick up & return of your vehicle from your home or workplace.
    • We have instituted a new check-in procedure to sanitize high-touch surfaces in vehicles both at the beginning and the end of your appointments.
    • All communications can be made via text, phone or email.
    • We have free parts delivery within a 250km radius of our dealership.
    • We are happy to accept payment over the phone or with our mobile payment device

If you are shopping for a vehicle and are practicing social-distancing measures, we offer:

    • Contactless paperwork
    • All communications, pricing and credit approvals can be made via text, phone or email
    • We would love to provide you with extra photos or walk around videos or your desired vehicle.
    • We can deliver a vehicle to you for a test drive
    • We are committed to sanitizing high-touch surfaces before and after test drives
    • Delivery of your newly-purchased vehicle to your home or workplace

*NEW* COVID Services

In our ongoing effort to help you stay safe at home, we invite you to let us be your trusted errand runner. While we have your vehicle, we can:

    • Fuel up your vehicle before we deliver it back to you
    • Pick up medical or pet supplies
    • Shop for essential groceries (up to 10 items)
Please simply speak to your Service Advisor or our Appointment Co-ordinator to take advantage of any of these services!

As per the Alberta Government- Effective September 16, 2021, masks are mandatory in all indoor public places, and indoor workplaces. We are pleased to offer individually wrapped single-use masks at no charge to our customers.

We will continue to closely monitor the situation and make decisions that best suit our employees, customers and community. For 22 years, Norris Ford has been dedicated to the highest level of customer service, and that remains the heart of all our operations during this time.

We thank you for your continued support.


Tony Norris

Dealer Principal

*Curbside Service Available For Any Transaction With Norris Ford

Updated: 2021-09-16