Covid-19 Information For Our Customers.
The impact of Covid-19 remains top of mind, and we want you to know that we are taking the situation very seriously.
Effective, Monday, June 15, 2020 our dealership hours will be as follows;
Sales: Monday to Friday, 8:30AM - 5:30PM
Parts: Monday to Friday, 7:30AM – 5:30PM
Service: Monday to Friday, 7:30AM - 5:30PM
Collision: Monday to Friday, 8:00AM - 5:00PM
Saturdays & Sundays: Closed
To help maintain your service or collision appointments, we have the following measures in place:
- We will be continuing to offer to pick up & return of your vehicle from your home or workplace.
- We have instituted a new check-in procedure to sanitize high-touch surfaces in vehicles both at the beginning and the end of your appointments.
- All communications can be made via text, phone or email.
- We have free parts delivery within a 250km radius of our dealership.
- We are happy to accept payment over the phone or with our mobile payment device
If you are shopping for a vehicle and are practicing social-distancing measures, we offer:
- Contactless paperwork
- All communications, pricing and credit approvals can be made via text, phone or email
- We would love to provide you with extra photos or walk around videos or your desired vehicle.
- We can deliver a vehicle to you for a test drive
- We are committed to sanitizing high-touch surfaces before and after test drives
- Delivery of your newly-purchased vehicle to your home or workplace
In our ongoing effort to help you stay safe at home, we invite you to let us be your trusted errand runner. While we have your vehicle, we can:
- Fuel up your vehicle before we deliver it back to you
- Pick up medical or pet supplies
- Shop for essential groceries (up to 10 items)
As per the Alberta Government- Effective September 16, 2021, masks are mandatory in all indoor public places, and indoor workplaces. We are pleased to offer individually wrapped single-use masks at no charge to our customers.
We will continue to closely monitor the situation and make decisions that best suit our employees, customers and community. For 22 years, Norris Ford has been dedicated to the highest level of customer service, and that remains the heart of all our operations during this time.
We thank you for your