Covid-19 Information For Our Customers.
The impact of Covid-19 remains top of mind, and we want you to know that we are taking the situation very seriously.
Effective, Monday, June 15, our dealership hours will be as follows;
Sales: Monday to Friday, 8:30AM - 5:30PM
Parts: Monday to Friday, 7:30AM – 5:30PM
Service: Monday to Friday, 7:30AM - 5:30PM
Collision: Monday to Friday, 8:00AM - 5:00PM
Saturdays & Sundays: Closed
To help maintain your service or collision appointments, we have the following measures in place:
- We will be continuing to offer to pick up & return of your vehicle from your home or workplace.
- We have instituted a new check-in procedure to sanitize high-touch surfaces in vehicles both at the beginning and the end of your appointments.
- All communications can be made via text, phone or email.
- We have free parts delivery within a 250km radius of our dealership.
- We are happy to accept payment over the phone or with our mobile payment device
If you are shopping for a vehicle and are practicing social-distancing measures, we offer:
- *NEW* Contactless paperwork
- All communications, pricing and credit approvals can be made via text, phone or email
- We would love to provide you with extra photos or walk around videos or your desired vehicle.
- We can deliver a vehicle to you for a test drive
- We are committed to sanitizing high-touch surfaces before and after test drives
- Delivery of your newly-purchased vehicle to your home or workplace
*NEW* Effective immediately, all Norris Ford staff will be wearing masks in our dealership. While thusfar our Norris Ford family has been fortunate enough to remain healthy & safe, we value the well-researched current public health guidelines, which encourage mask use to protect each other when distancing cannot be maintained.
We will closely monitor the situation and continue to make decisions that best suit our employees, customers and community. For 21 years, Norris Ford has been dedicated to the highest level of customer service, and that remains the heart of all our operations during this time.
We thank you for your